I am getting ready to deliver customer service training for a digital infrastructure company. One of the activities we ask participants to do is to write down THREE words to describe their very best, ideal self: What might yours be? When I did the exercise, my answers were: Brave Compassionate Connected We ask the learners to take the exercise extremely…
I never thought I would be able to catch a ball with ease and confidence. At school it was always too difficult, there were lots of people better than me and my eye sight didn’t help. I was part of a swimming club but never really managed any sports involving teams or balls. When Tim Gallwey asked for a…
Are there some things you find easy to do and learn? And others where you think, I will never be able to do that in a million years? It seems that whatever you think, you may be right. I finally engaged with the work Professor Carol Dweck on Growth Mindset. Last week I attended a thought provoking and inspiring workshop…
There are many theories about motivating self and others. At its most simple I think it comes down to one thing. It’s about whether you or the other person want to do it – the work, the task, the goal. If you are the manager of the other person and want them to be motivated and bringing their best to…
Do you remember the nuclear accident at Chernobyl, back in 1986? You may remember that after the fire fighting, a sarcophagus was placed over the reactor to contain the radiation and stop it spreading. Did you also know that, thirty years on, a second, additional enclosure was needed? There was an increasing risk that the tomb would collapse and fail….
Last month I went on a Microsoft Excel course, as part of upgrading my skills. It’s Powerpoint next. I have made a commitment to upgrade my software skills. Why? The products have changed since I last went on training, ahem, twenty years ago. I had become increasingly frustrated by continuously feeling on the back foot. I was irritated by having…
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