Brave, Compassionate, Connected

By | High Performing Teams | 2 Comments

I am getting ready to deliver customer service training for a digital infrastructure company. One of the activities we ask participants to do is to write down THREE words to describe their very best, ideal self: What might yours be? When I did the exercise, my answers were: Brave Compassionate Connected We ask the learners to take the exercise extremely…

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Get forensic about your language!

By | Leadership Development | No Comments

Sometimes on our leadership development journeys, we can feel small or scared or stuck. For example, we may yearn for a next step with our career, but tell ourselves that we can’t get that promotion. Or we tell ourselves that no one would ever give us the necessary buy-in to lead the team, or something else. So, unilaterally and without…

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Are you gritty too?

By | Leadership Development | No Comments

I laughed, but it felt right, when the Managing Director of my first client organisation described me as gritty. It felt like a back to front compliment, but I knew it was true. For him, working with me meant there was a persistence to see the project through, to keep the quality high and to genuinely search for the best…

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