Coronavirus – No April Fool

By | Leadership Development | 14 Comments

Last time my income dropped to approximately zero it was 2009 with the financial crash. Now I am in the same position with the Corona Virus. But this time it is different. Straight away I experienced an almost overwhelming feeling. I wanted to respond, not react. This time, I wanted to choose, to allow a gap before acting. Between stimulus…

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When Your Boss Enforces Change

By | High Performing Teams | 2 Comments

At work you are getting a new CEO. They have been brought in to improve things. It feels like a big wave of change coming towards you. Whatever the prompt: to keep up with customer expectations, technology advances, social change, revenue, profitability, global growth, all or any of these, your new CEO wants and has been hired to deliver significant…

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Footwear Options

By | High Performing Teams | One Comment

I am just back from a wonderful three weeks of backpacking around the country of Mexico, including one week with my daughter. Threaded amongst all my fantastic experiences, my biggest problem was that my footwear was not up to the job. We are talking about my sandals. I had made an assumption, that my lovely sandals (featured above, on the…

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Brave, Compassionate, Connected

By | High Performing Teams | 2 Comments

I am getting ready to deliver customer service training for a digital infrastructure company. One of the activities we ask participants to do is to write down THREE words to describe their very best, ideal self: What might yours be? When I did the exercise, my answers were: Brave Compassionate Connected We ask the learners to take the exercise extremely…

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