Staff engagement up by 10 per cent.
Customer satisfaction up by 15 per cent.
Staff retention at an outstanding 100 per cent.
What we created:
We designed a coaching skills programme which was delivered in three languages to 140 managers across Europe over the course of three months. Follow-on activities and evaluation showed an unexpected further benefit in that these skills were being used with customers to enquire, clarify and improve outcomes and satisfaction.
The client prompt:
Missed targets in employee engagement required rapid action.