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soft skills

Valuing Your Audience

By Leadership Development2 Comments

Do you know your audience? Two weeks ago in St Petersburg I was delivering Presentation Skills training to middle managers from a clinical research organisation. They need to be great at communicating, influencing and persuading many different nationalities across the globe. In this workshop participants are asked to give a three minute presentation, focussing on creating a punchy opening and…

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What is soft to you?

By Culture Change, High Performing Teams2 Comments

Last month I was delivering soft skills training in Russia, the month before Poland. This is part of a global roll out for a company wanting to increase its competitive edge. They want their clients to be addicted to working with them, for soft skills to be their winning edge. They want all 1200 staff to reduce their customers’ anxiety…

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