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Culture Change

What is soft to you?

By | Culture Change, High Performing Teams | 2 Comments

Last month I was delivering soft skills training in Russia, the month before Poland. This is part of a global roll out for a company wanting to increase its competitive edge. They want their clients to be addicted to working with them, for soft skills to be their winning edge. They want all 1200 staff to reduce their customers’ anxiety…

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Curious about Culture Change

By | Culture Change | No Comments

  “We want to get as many people as possible excited about railway travel!” This was the strapline of OBB-Infrastruktur, part of the Austrian Federal Railways, shown at a presentation in Vienna last week. I was part of forty railway professionals from the UK, learning about ambitious work both planned and in progress to transform the contribution of rail in all…

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